Refund policy
Returns Policy
30-Day Returns
You have 30 days from delivery to request a return. Items must be unused, in original condition with tags and packaging, plus proof of purchase.
Return Shipping
Flat rate $10 return shipping Australia-wide.
How to Return
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Email orders@twistpullhardware.com.au with your order number
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We'll confirm eligibility and return address
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Pack securely and ship
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We'll inspect within 2 business days of receiving the return and process your refund
Damages & Issues
Inspect your order on arrival. Contact us immediately for defective, damaged or incorrect items - we'll make it right.
Non-Returnable Items
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Sale items and gift cards
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Custom or personalised orders
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Hazardous materials
Exchanges
Return your item for a refund, then place a new order for your preferred size/finish.
Refunds
Bank processing may add 3-5 days.